Krista was extremely helpful and clear in explaining how the Firstleaf algorithm works, so that I know how to submit ratings that improve my box selection. She also helped me understand how to make the most of Firstleaf's member services. Strongly recommend making use of the concierge service!
Casey was a wonderful to work with. She was very professional and helpful.
Fantastic experience. Highly recommend chatting about your preferences. Customized my order Can't wait to try them.
Krista was such fun to talk with, and she had some great suggestions that we cannot wait to try. Thanks so much.
Great talking wine with Casey. She was extremely helpful, friendly and knowledgeable! looking forward to my next case from Firstleaf.
Great conversation with Krista. Fascinating to find out more about how the algorithm works and the things that really unite the wines we love. Got some great recommendations too! Thanks Krista.
Very helpful and wonderful customer service. Thanks!
Krista was very knowledgeable and very helpful. She listened to my inputs and made some tweaks to my upcoming delivery that I am very much looking forward to trying!
Krista was very helpful and explained how I could get the types of wine that I want with each other. She offered her help with any future problems. Thank you!
Krista was excellent, we really clicked. She listened carefully to my wine preferences and questions. She was able to provide me details and comparisons to help me choose wines that would appeal to my taste preferences. I really appreciated how she was able to help me understand the particular nuances of a few of the wines we were evaluating for me to try. I look forward to further chats with her! Great experience!
Nice to talk to Krista about my wine preferences and to have her take note of the wines I really do not like. Also nice to be able to talk to someone in the future regarding my choice of wines.Really enjoying the club wines .
Love this wine club! I have done other wine clubs but Firstleaf offer a concierge who helps you customize your case. I love that!!! Can't wait for my next case.
Impressed with the excellent customer service and wine variety at good prices
My first call with Krista W was great. She responded positively to all my questions and requests. I look forward to working with her on future orders.
Krista was so helpful! This is the personalized service that takes a company to the next level. You have earned my customer loyalty!
Casey was extremely good. Really listen to my preference is. I am confident that I can customize this experience to my tastes going forward.
Casey was kind and helpful. I really love the club and I am looking forward to try and enjoy new wines!
I really enjoyed talking through the wine options with someone who is knowledgeable and enjoys sharing a passion for good wine. I am on a tight budget, but I work in a stressful job all day, and relaxing with a glass of wine at the end of the day is a great way to wind down. I think she helped me make some just right choices. It was fun!
Krista was really helpful. We went over the next shipment of wines and she discussed each one and we decided to keep or swap hem out.
Krista was great! Very helpful and knowledgeable. Was fun talking about new wines we hadn’t tried before. Great new service!
I really enjoyed talking with Casey and can't wait to try the wines she suggested!
I was really glad to be able to discuss my taste preferences with someone, hear personal recommendations, and wines that are widely popular. I really appreciated Krista's time and expertise.
Krista was awesome! She listened to my preferences, made recommendations and made me feel like I was a valued customer. I look forward to speaking with her again. This service makes bring a first leaf customer very personal.
The call was really informative and fun. I appreciated the time.
I am happy with First Leaf. Thank you.
Having so much fun enjoying the club! You get first rate personal service, wonderful wine delivered to you door at a competitive price, and well, it's been great!
I really appreciated and enjoyed my conversation with Casey. I learned a great deal from her, and she was very kind. Speaking with her made me even more appreciative of my FirstLeaf membership. I love forward to speaking with Casey, again.
So impressed with Firstleaf and it just gets better and better. I joined 5 different wine clubs to test them out with the goal to end up with 2. Firstleaf is by far my favorite for 3 reasons: 1 - Delicious wines, there have been few, if any that I didn't enjoy and every box gets better and better 2 - Rating system, love the simplicity of thumbs up, thumbs down, so much better than 1 to 5 3 - Wine concierge service, had my first chat with Krista today and it was great, not pretentious at all and some good advice I'd highly recommend Firstleaf to anyone that's shopping for a wine subscription service.
I’ve been a member of the wine club for several months now and I’ve been very happy with the selections. I love how they custom select wines based upon my preferences. I particularly enjoy the fact that I had my own personal wine concierge, Casey whom reached out to work with me on future selections. Also to note that if you enjoy a particular one in your collection you are given the option of ordering a case at a very deep discount. I’ve taken advantage of that and have really grown my wine cellar.
What a great addition to your services. Krista was delightful and helpful. It's nice to know that there is a specific person/place to reach out to when we have questions in the future.
I have been a member of Firstleaf since March 2020, and I have not been disappointed in the choices and quality of wines that I have selected based on my personal preferences. I do make rating notes to help Firstleaf with my selections. I enjoyed a conversation with Casey, the wine consultant, and she helped me narrow down my likes even further and customized my next order. I will count on further discussions down the road, too. We talked about some virtual wine club offerings on Zoom or YouTube on select topics, such as wine tasting events and discussions led by experts in the field.
I think this wine club is great. The wine is much better than What I was buying locally, and the website is easy to use. I highly recommend this club.
I've been a member since December (xmas gift from my wife). I had looked at wine clubs in the past but none really appealed to me for a variety of reasons. So far, I've been pretty pleased with Firstleaf due to the high quality wines and the flexibility to swap out bottles or change my ship date. Today, I had the pleasure in speaking with Krista (wine concierge) so she could get a better understanding of what type of wines I might like in the future and helped me tailor my next order. She was a pleasure to work with and I think having someone like Krista work with the customers to ensure they get wines they enjoy is a real differentiator.
Really enjoyed my conversation with Krista today to discuss my wine choices more in depth. Since I’ve only been in the club a few months I wanted to make sure I fully understood the algorithm and how my ratings impact my upcoming wine choices. She was very helpful and we were able to discuss my next months delivery and she swapped out some bottles based on my feedback and I’m excited to try her recommendations. Overall, very happy with the level of attention and customer service from Firstleaf along with the wine variety!
I was very impressed with the conversation I had with Krista, my wine concierge. She was knowledgeable and friendly, and really wanted to get a picture not only of my wine tastes but of my life and personality to help select appropriate wines. Thanks to Firstleaf!
I have been a member of Firstleaf since May 2020. I could not be happier with the customer service and the wines I have rec'd. I take the time to review every bottle and am amazed how spot on the wines match my likes. I have loved venturing out from my norm of chardonnay and cab sauv. I have had friends join because of how much I have raved about Firstleaf. I have tried other wine clubs and the quality/value of the wine NO COMPARISON! A couple of months ago there was a 12 bottle special and one of the wines was sauvignon blanc which I really do not care for. Customer service said they could not swap out that wine but that they would not charge me for it! The other day I rec'd an email from Casey who wanted to see if I had any questions or wanted to talk wine with her. I actually had been wanting to upgrade to 12 bottles but did not want to receive 2 bottles X 6. I wanted 12 unique bottles. Casey said the algorithm could not do that but she would be happy to no problem! We made a 15 min. appt. and she listened to my likes/dislikes and hand picked new wines for me for no extra charge. I am super excited to receive my next box and look forward to my "meetings" with Casey to continue to explore all the great wines that Firstleaf offers! It's like Christmas when the box is delivered. The labeling and postcards with the tasting info. are beautiful and inspired great home cooked dinners to match with these wines. Thank you FIRSTLEAF!
Kudos to Casey for helping us with our future wine selections! It was awesome talking to her about wine and our individual tastes to diversify our orders. First Leaf continues to impress us. Thanks, Casey for all of your suggestions!
Casey, my wine concierge was great. I enjoyed talking to her and getting suggestions for different wines that I might try. I'm really looking forward to my next shipment.
I appreciated the heads up that some of my favorites were in short supply and the invitation to customize my next box with my concierge. We had a fun conversation choosing my next box and I learned a few things about the functionality of the club. I will definitely use my concierge the select future boxes.
I am amazed at the customer service I have received from this company, as well as the great wines. Whether communicating via email, or on the phone, the people (Casey and Jason) were pleasant, patient, professional, personable and efficient. They made everything easy, and were always helpful. This is the way all companies should be run! Thank you
I just had my first call with our personal wine concierge and she was great! Krista is very friendly and knowledgeable and was able to help me select a wine to replace one in our monthly shipment that I was pretty sure we wouldn't like. She also took care of adding 6 bottles of wine to our next order.
I was thrilled when Sommelier Casey reached out to me. We had fun customizing my Club order with new wines to try and old favorites. Great personal attention for affordable wines. We also talked about creating “gift shipments” when I need them. With COVID making visits to the wine store untenable, First Leaf is a great option.
Casey is affable and helpful. Looking forward to our next delivery.
Krista--my "personal wine concierge"--did a wonderful job helping me choose wines for my second order. She really understood my taste, and I'm excited to try the bottles she suggested. Cheers!
Firstleaf Rep Casey was very kind and knowledgeable. Helped to correct my algorithm and choose some new wines to try! Great first experience with the team.
Casey was really knowledgeable and helpful, and cheerful on a cold winter day. She helped me with selections and I am sure our FirstLeaf experience will be improved
Casey was a pleasure to work with. The result is that I feel more connected to Firstleaf and will get more value and satisfaction from my membership. Thank you Casey!
Super friendly and knowledgeable representative made it fun and easy picking the wines for my next shipment!
The First Leaf consultant was polite, well-informed, and eager to be of help. We could not be happier with First Leaf!!
Thank you for speaking with us re wine preferences that Firstleaf may be able to address. We enjoyed speaking with you, and telling you about some of our wine tasting adventures in various parts of California, Vancouver, Spain, France and Germany. Not mentioned - we love ports also, like Prager Winery & Port Works in Napa, but that style isn't currently in Firstleaf's sweetspot. We love some of the wines from wineries along the Foxen Trail in Los Olivos, California (a bit north of Santa Barbara) - especially Foxen Winery. We also love wineries in the Paso Robles central California area, and Napa - like Hendry. However the price points of those wineries are typically $30-50 a bottle, often more. That's for now and then, but not fine for all the time. We value Firstleaf for bringing us quality wines from smaller wineries around the world at price points that are far more affordable, and particularly value that Firstleaf shares with us the awards these wines have earned. That information and the online wine tasting notes help us decide what to order. I mentioned that we like Firstleaf's half-page wine description/wine tasting notes, and mentioned that another wine club we belonged to didn't do that - so we had no idea what was inside the bottles - so didn't rejoin. We use the descriptions to pair a bottle with an intended meal - chicken, beef, fish... We also use the Firstleaf wine notes to remind us of bottles we particularly liked, so we can reorder. Please pass our thanks to Firstleaf management for engaging you to work with Firstleaf customers to select wines!
Great selection of wines, totally convenient. They make it very very easy. Great customer service. Highly recommend.
I loved the personal attention to my needs . Wonderful lady I talked to and super helpful . I am very impressed by this club so far . I love the flexibility they give you
Loved talking to Krista! I learned a lot about wine and she was just super pleasant. I cannot wait for our next conversation, as I learn more about the world of wine! Thank you, so, so much!
I enjoyed talking with Casey she really listened to me. We talked out my concerns and I think moving forward I will be happier with my boxes.
I’ve been enjoying the wines for over a year. The selection has always been a good fit for me. I enjoyed visiting with my wine consultant, Krista. I love the pictures included on the wine info cards.. some are frame worthy!
Krusta was very personable and knowledgeable. I She and I worked through my pending March order. we've been wine fans for many years but I've learned more from her & your website in 3 months. thanks!
It was great talking with Casey about my wine preferences! We needed a little fine tuning. She helped us put together a case of things we know we like and made some suggestions for some new bottles to try. Maybe best of all, we can now communicate with her in the future if we have questions, problems or need anything at all. Great service!
I was a little hesitant to speak with someone live, because I am not a wine "expert". However, the experience was very non-threatening and very helpful.
I had a chance to sit down and speak with Casey about my current account. Casey was absolutely amazing! She was super knowledgeable, friendly and precise! My husband and I have been members for over a year now and we will continue! My phone call with Casey confirms that Firstleaf is the best.
Krista was such a big help with setting up my March wine order. I’m really excited about my order! Excellent customer service today!! Thank you so much!!
Meeting with Casey was great! She was super attentive and fun to talk with. I really enjoyed talking to her and am excited to continue to expand the kinds of wine I get and to keep working with her. Firstleaf clearly prioritizes their customers and goes beyond their algorithm to ensure you always get what you want.
Had a very nice conversation with Krista. Every thing went great.
I exchanged emails over the last few days and chatted with Krista today. Krista was clear, to the point, polite and professional. it's been a pleasure interacting with her and my overall experience with FirstLeaf has been nothing but outstanding.
Casey was exceptionally friendly, knowledgeable, and professional. She listened carefully to my thoughts and considered my reviews to understand what I might like. I was looking to expand my horizons, and Casey had amazing insights. I'm excited for my shipment! To mention the business model of appointments, in general, I praise Firstleaf for making personal experiences a priority; it vastly improves the value of being a wine club member for me. Thank you!
Krista was very helpful. She helped me choose some new wines that I'm very excited about trying! thankyou
Krista was GREAT!! Very helpful.
My telephone conference call was great and I was able to address my wine selection concerns and develop a plan moving forward. Krista was great. Thanks!
Really Loving Firstleaf so far...been subscribing for close to a year now and have not been disappointed once. Great wines and the system to submit preferences really works great.
My conciere, Krista, was great and patient getting my selections for upcoming box just right. Se encouraged me to calk her anytime I wanted help with selections. Really appreciate her expertise.
Casey was great to talk with. Great attitude, very nice and courteous,would recommend calling and chatting about likes and dislikes. Very understanding and knowledgeable on what wines to recommend and how I should rate my wines in the reviews. With my taste of wine changing from the initial quiz she was able to help recommend wines that she thought I would love. Plan on taking advantage of this chat option again.
This was great! We had a nice chat and Casey gave me some super helpful advice about how to get the most from my first leaf subscription. Super excited for my next shipments!
Firstleaf continues to send great wines our way and we're extremely satisfied with how it's improving! Spoke with Krista today and had a great 20-min convo about our next box and upcoming deliveries. Will be continuing these chats to find our favorites!
I wasn’t sure what the call would involve but Casey was so friendly and personable! She was very knowledgeable and offered some great wine options. It was a wonderful way to enhance the customer service part of Firstleaf. Her providing this opportunity to review things will certainly help make us want to continue our membership.
Highly recommend using this service. Discussed my likes and dislikes in wine and reviewed my next shipment. During review could deselect a wine if it didn't sound like something I would enjoy. Because of my conversation with Krista, I will start to rate my wines so that my selections will reflect my taste more closely. Thank you for this service!
Casey was very kind and worked hard to find wines that were suited to me. I appreciated her kindness.
Glad to be part of a wine club that is fun,informative and purveyor of the finest wines at great prices.
We had a great chat with Krista this morning and enjoyed chatting with her on our wine preferences and how to continue to mix up our reds, which was fantastic. Thank you, Krista!
Had a discussion with Casey about my club algorithm. She was very friendly and helpful. I will definitely reach out to her again for wine suggestions or help with the club.
Very helpful! Worth the time
We had a most enjoyable and fruitful discussion with Casey. We modified our next order and will work with her on subsequent ones. We also were able to offer some suggestions on the rating system (I.e., more options that just up or down) and also on the possibility of a “higher tier” offering for some more distinctive wines. Overall we feel that we definitely get our money’s worth with Firstleaf.
Such a fantastic conversation with Casey! I love the wine club. The wines have been fantastic and shipping is right on time with our wine consumption!
Krista was friendly, knowledgeable and very informative. Firstleaf was a great choice for my wine club. Thanks Krista!
Casey Huntington is an exceptional addition to First Leaf customer support! I am looking forward to working with Casey on all future orders. Casey makes the wine purchase experience informative and fun!
Firstleaf Wine Club has sent me some excellent wines to sample and has been very helpful in getting more of the wine I enjoyed ordered.
We love First Leaf Wine Club. I had a fifteen-minute chat with Casey, my concierge, and she was able to really able to update my profile of likes and dislikes.
I love firstleaf wines! I used to just go to Trader Joe's for my wine and grab something off the shelf, but firstleaf has really been spot on in their recommendations, and now I can't go back.